Office 365 Update - Control Over Sent Items When Using Shared Mailboxes

Ability To Control Shared Mailboxes Sent Items In Office 365


What is it?

The ability so keep a record of emails being sent and who sent them when using a shared mailbox. This feature is especially useful when using a shared mailbox which could have several users, and is essential for some businesses.

 In Exchange 2010 there was a way to configure how sent items were set up for shared mailboxes, but this was left out of Exchange 2013. Since reviewing the customer needs (i.e. customers screaming at them for removing the feature) Microsoft have re-released this handy feature.

How does it work?

Emails can now be sent as the shared mailbox itself for example from This email address is being protected from spambots. You need JavaScript enabled to view it., or by the individual users. Either way will now retain a copy of that message including the sender details in the sent items for that mailbox.

Do I need to do anything?

Yes, as by default this feature is disabled. It can be turned on by setting the features' enable flag to True. You will likely need IT Support to help you with this but for more information please see this Microsoft article Technet

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