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WHOIS Privacy Terms and Conditions


The terms and conditions on our website and in our quote document constitute the entire agreement between Bongo I.T. and you. No variation to these terms and conditions shall have any legal effect unless agreed to in writing and signed by a duly authorised representative of Bongo I.T.

In using this website you are deemed to have read and agreed to the following terms and  conditions: The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.


1. Any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to   any third party, other than our supplier(s) if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request.

2. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

3. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.



1. Cash or Personal Cheque with Bankers Card, Bankers Draft or BACS Transfer are all acceptable methods of payment. Our Terms are payment in 50% with order, 50% within 14 days of project completion.  A final invoice will be delivered on project completion. All goods remain the property of  the Company until paid for in full. Monies that remain outstanding by the due date will incur late payment interest at the rate then prevailing in accordance with Late Payment of Commercial Debts (Interest) Act 1998, (currently 8.5%) plus the appropriate compensatory element as set out in the Act.

2. We reserve the right to seek recovery of any monies remaining unpaid from the date of invoice via collection Agencies and/or through the Courts. In such circumstances, you shall be liable for any and  all additional administrative and/or UK court costs. Returned cheques will incur a £50 charge to cover banking fees and administrative costs. In an instance of a second Returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with   immediate effect until such time as any and all outstanding monies are recovered in full.

3. We will in our absolute discretion accept payments for Microsoft Office 365 from you at intervals agreed between us. We will transfer your payments to us to our Cloud Service Provider who will  transfer such payments to Microsoft. It follows that if you fail to make a payment your account with Microsoft will be terminated immediately, as will your contract with us. You will then be in breach of  your contract with us. We reserve the right to use all lawful methods of recovery from you for any payments which we have made on your behalf, and for which you have not paid.   In such an event,   we disclaim all losses of whatever nature that you or your business may suffer.  Conversely, we  reserve the right to recover by all lawful means, any losses that we may suffer because of your failure  to pay.



A minimum 48 hours’ notice of cancellation is required. Notification must be made by a duly authorised officer or representative and may be made by email or in writing only. We reserve the right to levy a £50 charge to cover administration expenses. Additionally we reserve the right to charge for the cost of equipment and labour procured by us in anticipation of fulfilling our obligations to you, at cost, unless we can sell these on or use them on another project



1. Both the Client and we have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway.

2. We do not offer refunds in any circumstances.

3. If you cancel the agreement before the end of the term, we are entitled to receive payment whilst the contract continues.

4. Availability. Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

5. Log Files We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.



Like most interactive web sites this Company’s website [and ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.



You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.



We do not monitor or review the content of other party’s websites which are linked to or from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. We will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.



Copyright and other relevant intellectual property rights exists on all text relating to the our services and the full content of this website.  




We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers. This company is registered in England and Wales, registered office: 







OX4 3SU 

Company No. 08588314.




Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein. Waiver Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both   Parties.




The laws of England and Wales govern these terms and conditions. By accessing this website, and using our services, buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.



We reserve the right to change these conditions from time to time as we see fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes  to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions set out here, and where appropriate, in our “quote letter”. Your statutory Consumer Rights are unaffected.



In the unlikely event of a dispute arising in relation to any contract between us, or any of its clauses, the parties will first negotiate in good faith to resolve it. If such negotiations do not resolve the dispute within 28 days, the parties shall try to resolve the dispute using mediation, arbitration, or alternative dispute resolution. Only if these dispute resolution methods fail will either party be entitled to commence Court action.

We/Bongo IT Ltd, reserve the right to charge interest and claim compensation on late payments in accordance with the Late Payment of Commercial Debts Regulations 2013.


Software Refunds

Bongo IT Ltd does not offer refunds for purchased products. Unlike physical goods, electronically distributed software and software licenses can be easily duplicated. Once we have distributed a release version to the customer, the sale is final, and you may not return the software for a refund or credit. Please be aware of this and make sure you know what you are purchasing.

Under no circumstances Bongo IT Ltd will provide refunds on a "your software is not what I need" basis.

Finding a bug in our products is not an accepted reason for a refund. If you do find bugs, please report them so that we can fix  them.

In the event of a mistake purchase, please report this to our billing department using our ticketing system. In order to evaluate our products, please ask for a demo. If you are uncertain of a specific feature, please ask a presale question or read the product documentation.

Bongo IT Ltd reserves the right to approve refunds in the following cases ONLY:

Upgrade to a different license type of the same product within 30 days of the purchase date

Product purchase error if the product was NOT downloaded

Refunded amount is subjected to the following rules:

If the amount is below £25, £1.95 is retained

If the amount is above £25, 10% of the total amount is retained

Hardware Refunds

If hardware is returned unopened in its original packaging within 7 days we will at our absolute discretion decide if we are able to issue a refund. In the case an RMA process is available, once the RMA process has completed we will, at our absolute discretion, decide whether to return the item to the distributor.  Several factors will influence the exercise of our discretion, including the physical state of the item, how long it has been in your possession, and others.   We cannot guarantee whether the distributor will issue either a full, or partial refund. That decision is theirs, they may levy a restocking fee. 

In the case of a reported issue with a router for which we are the sole supplier of the broadband service we will issue a new router in accordance with our Service Level Agreement. You will be charged for the router at cost, and a refund will be issued after the RMA process is completed if the fault is with the old hardware. We will send the replacement router to you free of postal charges. You will return the "old" router to us at your own cost. We accept no liability for faulty equipment and as such it will be returned to the manufacturer to complete the RMA process. If the equipment is out of warranty a refund cannot be issued. 


Broadband Provision 

We operate from 09:00hrs to 17:00hrs Monday to Friday excluding bankholidays. This is when we will be available to answer queries, and the monitoring systems are checked. 

In an emergency you can try to reach us on: 0207 846 0333 however; The first port of call should always be This email address is being protected from spambots. You need JavaScript enabled to view it., and our regular landline number of 01865988217. 

Between the 19th of December and the 4th of January a change freeze applies to all systems. 

Payments are to be made by Standing Order STO.

If payment is late:

By 1 day - you will be sent a reminder.

By 7 days - you will notice reduced functionality.

By 30 days - the service will cease to work.

VoIP Disclaimer

Please note 999 emergency access is not yet guaranteed on Bongo ITs' (or our partners) Voice over IP service. Emergency calls may fail if you have a power cut or your broadband connection fails.

On Site "Manual" Work 

Please note that we have provided you with an estimate (errors and omissions excepted). Our estimate should not be regarded as a fixed price quotation. This is because we work on a time and materials basis and are therefore unable to guarantee time spent or material cost, either, or both of which, may vary during the course of the contract between us.

If remedial works need to be carried out due to circumstances beyond our control e.g. the engagement by you of a third-party contractor, then you must notify us of any damage to the materials we have installed/work we have done within 28 days of any defects becoming apparent, and in all cases no later than three calendar months from the date of “sign off” of the work done by us for you.  Failure to notify us within this period will give us the right to choose whether or not to attend and remedy.

In any event, if you notify of us of any defects, you are bound by Common Law to give us the right to re-enter the site to inspect the alleged defects.   We will remedy such defects as far as we are able  but reserve the right to charge for the time and materials necessary. If you deprive us of our right to remedy, we will not be liable under any circumstances for any third-party contractor’s costs incurred   by you

The client [you] will be responsible for checking work which we have carried out and raise any queries by email or letter within 28 days. We [Bongo] will use our best endeavours to remedy any defects which we accept are due to poor workmanship, within 28 days of receipt of your communication. Please note that if you do not notify us of alleged defects we shall assume that you are happy with our work. Under no circumstances will we consider ourselves liable for any financial or other loss in relation to patent defects if you do not notify us of these within three calendar months of completion of the works. In particular, you must give us the opportunity to go on site and inspect alleged defects ourselves. If you employ, without our consent, third party contractors to remedy any alleged defects we shall not, in    accordance with Common Law principles, be held liable for any costs incurred.

For all other issues that don't fall into the categories above, please contact our billing department using our ticketing system.

© Bongo IT 2017 All Rights Reserved


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