Using Outlook (desktop version) a Shared Mailbox will just appear under your existing Inbox, once you have been given permissions to see it. However, using the web interface via the Office 365 portal, you will need to manually add the mailbox before you can see it.
Use this method if you would like the shared mailbox to permanently show (you can of course remove it if desired) under your primary mailbox.
The Shared Mailbox will now display in your folder list in Outlook on the web. You are able to operate it like any other mailbox, and can expand and collapse the mailbox folders as desired. To remove it, right click the Shared Mailbox name and click remove Shared Folder.
We made this quick video to show you how:
use this method if you need to view and manage the Shared Mailbox in a seperate browser window. You may find this easier if you want to use several mailboxes at the same time.
Here is another quick video on how to do this:
At Bongo IT, we know that technology is increasingly dominant and crucial to maintaining business performance and productivity.
Organisations should make sure they are making the right IT decisions for their current needs, whilst also planning for the future with flexible and scalable solutions.
As a special offer, we are offering a FREE one hour consultation to address your current IT setup and recommend an effective strategy for your future requirements.
Addressing issues such as computer hardware, broadband, data security, file sharing, compliance and more, we’ll help you build a plan and ensure you deploy the most cost-effective IT strategy for your company’s needs.