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BongoIT News

All the news, as it happens

Why you Should Outsource IT Consultancy and Support

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Why you Should Outsource IT Consultancy and Support

When your IT systems are running smoothly, with no problems, error messages or viruses it is very tempting to pat yourself on the back for saving money by not using outsourced IT support services. You could use Bob on reception, Bob knows a bit about computers so he will sort it out...

However, what do you do when you have ransomware on your machine, and none of your files are accessible? Who do you turn to? Bob?

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Everything you Wanted to Know about VoIP Telephony

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Everything you Wanted to Know about VoIP Telephony

What is VoIP?

VoIP stands for Voice over Internet Protocol (AKA IP Telephony), and is a system for providing voice communication over the internet. This includes voice calls, video calls and multimedia/video sessions.

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Why Won't Everything Work Together? The Problems of Legacy Systems

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Why Won't Everything Work Together? The Problems of Legacy Systems

Migrating from an old system to a newer version or even a different system can be a major headache, especially when old programmes and software refuse to work with the new system.

However, keeping old legacy systems in operation may seem like the easiest option but this is only a short-term solution and can end up having a negative effect on your business.

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Keep Connected While Working At A Distance

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Keep Connected While Working at a Distance

As the COVID-19 crisis continues companies have had no choice but to set up their staff to work remotely. We need to adapt quickly or be left behind.

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How Cyber Essentials can protect business data

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How Cyber Essentials can protect business data

One question all businesses face over the coming months is maintaining a level of security across all devices that access and use corporate data.

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Why Should I Migrate to MS Office 365?

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Migrating to a new system doesn’t have to be a painful and stressful process. Although there may be a little inconvenience or downtime, inevitably the new system will be more efficient, and with more capability than the one you are using currently. This can help your business run more efficiently and gives you potential to grow.

So, what are the benefits of migrating to Microsoft Office 365 for business?

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The Mistakes You Can Make When Purchasing IT Hardware

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The Mistakes You Can Make When Purchasing IT Hardware

When you are just starting your business, you have to make a lot of decisions, but none are as important as the sort of hardware you will need going forward. Making the wrong decisions and purchasing inappropriate hardware can be expensive and will give a bad user experience.

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How To Generate An App Password

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How To Make An App Password - Multi-factor Authentication

Generate App Password - Outlook Keeps Asking For A Password

Once 2 Factor Authorisation is turned on your Office Suite applications will (probably) start asking you to type in your password and verify it's really you once again. It is often the case that Outlook will be the first to not accept your normal password.

If Office Suite applications are not accepting your regular password try the following solution:

Go to https://portal.office.com and log in to your Office 365 account

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Add a shared mailbox to Outlook on the web

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How to add a shared mailbox to Outlook Web App

What is a Shared Mailbox?

A Shared Mailbox is the best way for a group of people to monitor and send email from a generic email address like This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it. (i.e. not a named person). When a person in this group replies to an email it will appear to come from that shared address, not from the individual.

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How To Change The Retention Time For Recoverable Items

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By Default Exchange (ergo Outlook) Will Move Deleted Items To Recoverable Items 30 Days From Date Of Deletion - 14 Days Later Those Items Are Gone For Good

You can change the recoverable items retention time by following these "simple" PowerShell commands...

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What are the benefits of using short term business finance for your IT purchases?

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Bongo IT Has Partnered With iwoca To Provide Finance On IT Equipment And Installation

What are the benefits of using short term finance for your business?

Short term finance can help unlock your business potential through increased cash flow. Investing in your business can take some time to show the results; being able to spread the cost of your payments means you can keep your cash handy. Here are some of the key benefits of using short term finance for your business:

● Invest in the future - wasting labour hours with old or outdated equipment? Invest in efficiency with confidence.

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Can I buy a future proofed laptop or PC that will last 10 years?

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We pose the question: is it possible to get a future proofed machine, that will last me the next 10 years? 

There are three aspects to this, hardware, software, and warranty. 

Software 

As you are probably painfully aware software changes every 5 minutes.

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Security News - Wi-Fi Hotspot App Exposed Two Million records

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The usage of self-managed mobile devices can leave you up the creek!

Bring Your Own Device (BYOD) - Just Don't Do Anything With IT!

it's great isn't it. All your work email on your phone, and access to file storage etc. What about those other apps your colleagues use though? A BYOD policy at many workplaces is great for the business, it empowers and enables staff to be better integrated with the business, and saves the business a bit of money on tablets and mobiles. WIFI Finder aims to make life even easier by sharing Wi-Fi access between users.

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Business Networking - Is It Worth It?

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Our Experience With Business Networking

Business networking comes in all shapes and sizes, and at a huge range of costs. We don't think that you have to spend the earth to get good results though, but you do have to have a strategy, and work hard to achieve it.

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Skype for Business Is Coming to An End

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In the beginning there was Lync. Then we got Skype for Business (SfB), which is a nice product, much like Skype (personal edition) but far more fully featured. SfB integrates very well with Outlook for setting up meetings to collaborate with internal and external parties, even if they don’t have SfB themselves. Early in 2018 Microsoft released Teams, and now this newbie is taking over from SfB as the new video/audio conferencing tool for Office 365.

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Password Managers – Are They Safe?

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A new study performed by ISE and funded by the Washington Post has found that many of the top Windows 10 password managers are vulnerable to malicious attacks. Popular apps such as Dashlane, KeePass, LastPass, RoboForm and 1Password have all been found to have weaknesses. The study has found that these apps are at risk of exposing passwords even in a (supposedly) secure "locked" mode. If you are using a browser app for your password manager, hackers may also be able to claim the master password for your entire database!

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Why businesses should switch to Bongo for IT support

As businesses grow and develop, failure with IT systems will inevitably occur and qualified assistance will be needed to fix the problems. Unfortunately, many IT support businesses are run by IT specialists who adopt a technical and/or quick fix approach which doesn’t help users to understand the core problems or provide a truly supportive service.

 

We believe that IT should be seen as a simple utility like water and electricity – inherently reliable and always ON, with added flexibility to grow and adapt as organisations change. At Bongo IT, we offer a set of core services through a simple menu-based approach, such as broadband, email, telephony and general IT support to name a few. We audit current requirements and provide a comprehensive IT Strategy Review, ensuring that customers clearly understand their requirements now and into the future, and only pay for the services they need.

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Why the ad-hoc approach eventually leads to IT issues

All SMEs and smaller charities rely on IT, but do not always have the time, skills or knowledge to fix problems when they occur, which can have a negative impact on business performance and productivity. Relying on external help, temporary fixes are often the solution, which doesn’t allow the organisation to understand the true underlying issues. This leads to the external IT team being perceived as a necessary (and often expensive) cost, without really understanding why, or being able to challenge the core problems.

 

We believe that IT should be seen as a simple utility like water and electricity – inherently reliable and always ON, with added flexibility to grow and adapt as organisations change. At Bongo IT, we offer a set of core services through a simple menu-based approach, such as broadband, email, telephony and general IT support to name a few. We audit current requirements and provide a comprehensive IT Strategy Review, ensuring that customers clearly understand their requirements now and into the future, and only pay for the services they need.

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Why so many people do NOT take a planned approach to IT

With single devices or small networks, it can be easy to set up additional devices, but this piecemeal approach can be dangerous as businesses grow. Over time, file integrity can be compromised and IT becomes unreliable, resulting in a negative impact on business performance and productivity. Relying on external help, users often don’t understand the core issues and don’t know what is being done to fix problems, or the longer-term impact.  This leads to the external IT team being perceived as a necessary (and often expensive) cost, without really understanding why, or knowing if they are providing value for money.

 

We believe that IT should be seen as a simple utility like water and electricity – inherently reliable and always ON, with added flexibility to grow and adapt as organisations change. At Bongo IT, we offer a set of core services through a simple menu-based approach, such as broadband, email, telephony and general IT support to name a few. We audit current requirements and provide a comprehensive IT Strategy Review, ensuring that customers clearly understand their requirements now and into the future, and only pay for the services they need.

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Key Issues for Organisations Without in House IT Expertise

All SMEs and smaller charities rely on technology for maintaining digital records and systems, but small businesses are unlikely to have ready access to in-house IT support to manage their requirements. As they don’t have the time or expertise to manage IT internally, they will look for external support, often being faced with complex and expensive answers that tie them into a contract, with no guarantee of reliability and often a need to spend even more!

 

We believe that IT should be seen as a simple utility like water and electricity – inherently reliable and always ON, with added flexibility to grow and adapt as organisations change. At Bongo IT, we offer a set of core services through a simple menu-based approach, such as broadband, email, telephony and general IT support to name a few. We audit current requirements and provide a comprehensive IT Strategy Review, ensuring that customers clearly understand their requirements now and into the future, and only pay for the services they need.

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  • FREE IT STRATEGY SESSION

  • At Bongo IT, we know that technology is increasingly dominant and crucial to maintaining business performance and productivity.

    Organisations should make sure they are making the right IT decisions for their current needs, whilst also planning for the future with flexible and scalable solutions.

  • As a special offer, we are offering a FREE one hour consultation to address your current IT setup and recommend an effective strategy for your future requirements.

    Addressing issues such as computer hardware, broadband, data security, file sharing, compliance and more, we’ll help you build a plan and ensure you deploy the most cost-effective IT strategy for your company’s needs.