Why you Should Outsource IT Consultancy and Support


Why you Should Outsource IT Consultancy and Support

When your IT systems are running smoothly, with no problems, error messages or viruses it is very tempting to pat yourself on the back for saving money by not using outsourced IT support services. You could use Bob on reception, Bob knows a bit about computers so he will sort it out...

However, what do you do when you have ransomware on your machine, and none of your files are accessible? Who do you turn to? Bob?

Of course, you can contact your local IT support companies, who may be able to help but it may be too late and it will cost you an arm and a leg. And without an account with them they are free to charge what they like. It could be very expensive, and they are likely going to be slower to react at your time of need. However, with outsourced managed IT support there are various benefits other than on-call break/fix help.


The benefits of having managed IT support is that they are able to help prevent malware and ransomware before it infects your machines by providing you with guidance/training and best practise as well as the right software. Through procedural monitoring of your networked servers and machines they are often able to spot something going wrong before it has caused any damage and likely before anyone has even noticed there was a glitch. Managed IT support services will implement the latest security and can identify weak points in your security systems, can set up and close down access to specific users, provide logs of what has happened, and can implement Multi Factor Authorisation and/or VPNs on critical systems.

There is a specific way to have your machines set up to follow best practise, most business owners do not know how that is supposed to be done, and indeed why should they? Because computers tend to work however you set them up there are often gaping holes in your security because of this. Following Cyber Essentials (CE) is one way of reaching a nationally recognised standard of security that will prevent most of your typical incidents from happening. Bongo IT are able to put you through CE and get you your certificate, and logos for your website/bumf. Just ask for more details.

Proactive Maintenance and Monitoring

A major benefit of outsourced IT support services is that rather than running along with the break/fix model they are proactive rather than reactive. They will have a number of systems in place which will highlight most problems enabling them to isolate and fix – with no downtime to your business’ network. Setting up or updating your systems the right way will also help reduce issues. They also ensure all updates as well as patches are installed on all network gear (routers/switches/access points) and regular diagnostics carried out on the servers as a preventative action.

Cost Effective

Outsourced IT support is very cost effective as it is a fraction of the cost of employing onsite IT support, and yet they offer the same experience and value. With an outsourced support service you are effectively only paying for what you use and you are able to adjust your package to sit in line with your company’s financial situation and business growth.

Latest Technology

Outsourced IT consultancy services like Bongo IT only use the most up-to-date technology and software ensuring all clients have access to the latest technology, latest principals, and latest guidance.

Business Growth

Your managed IT provider will get to know your business inside out and will be able to offer advice on add-on services which will allow your business to grow and develop with no stress or inconvenience to you or your business.

They are able to improve risk-management strategies and identify weak points in your IT infrastructure which could be detrimental to your business growth.

As you grow and develop your outsourced IT support services provider can guide you through the transitions or restructures ensuring there is minimum disruption if new hardware or software needs to be implemented. Outsourcing IT support services is ideal for small to medium businesses, with single or multiple sites.

If you would like to discuss the benefits of outsourcing for your business, why not give Bongo IT a call today? 01865 988 217.

Quick Question...

Pineapple on pizza?

Thank you for reading. Check out our other blog posts to find more helpful tips.

For more information or a free security audit, or a free IT Strategy review please call us on: 01865 988 217

Follow us here LinkedInFacebook and here Twitter

The Ins and Outs of Website Hosting
Everything you Wanted to Know about VoIP Telephony

  • At Bongo IT, we know that technology is increasingly dominant and crucial to maintaining business performance and productivity.

    Organisations should make sure they are making the right IT decisions for their current needs, whilst also planning for the future with flexible and scalable solutions.

  • As a special offer, we are offering a FREE one hour consultation to address your current IT setup and recommend an effective strategy for your future requirements.

    Addressing issues such as computer hardware, broadband, data security, file sharing, compliance and more, we’ll help you build a plan and ensure you deploy the most cost-effective IT strategy for your company’s needs.